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How win37 Handles Your Account and Personal Data

When you open an account with win37 and make deposits via DANA, OVO, or GoPay, you share personal information with us.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and session controlsYour right to request data changesContact us to update or remove your data

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DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to remove specific information, our support team handles these requests directly. Reach out through any of the channels below and identify your account by the registered contact detail or e-wallet linked to your profile. We aim to respond to data-related queries promptly; complex requests involving transaction history may take a few additional working days to process completely.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply encryption to data in transit and at rest, so information moving between your device and our servers — including payment confirmations from DANA, OVO, or GoPay — is not readable in plain form by outside parties. Cookies on win37 are used to maintain your login session, remember your account preferences, and track basic navigation patterns so the platform works correctly on your device. You can adjust cookie permissions through your browser settings, though disabling certain cookies may affect how account pages load. We review our data security practices periodically and update them when we identify ways to strengthen protection for your account.

Encryption in Transit

All data between your device and our servers travels over encrypted connections. Payment confirmations and account login steps are covered by the same standard.

Cookie Management

We use session cookies to keep you logged in and functional cookies to save your account preferences. Adjust permissions in your browser settings at any time.

Account Access Logs

Each login to your account is timestamped and tied to your device record. If unusual access patterns appear, we can flag and review them on request.

Data Retention Policy

Your personal data stays on record while your account is active. After closure, we retain only what applicable local law in eligible regions requires us to keep.

What This Privacy Policy Covers on win37

win37 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

win37 collects the personal information you provide when you register your account — your name, contact details, and the e-wallet identifiers linked to DANA, OVO, or GoPay payments. We also collect session data such as device type, browser version, and login timestamps to keep your account

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secure and functional. Payment transaction records are stored to verify deposits and process withdrawals accurately; we do not store your full e-wallet PIN or password at any point. Data is retained for as long as your account remains active and for a period after closure as
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required to meet applicable legal obligations in regions where access is permitted by local law. We do not sell your personal data to third parties for marketing purposes. Information may be shared with payment processors — including the rails that handle DANA, OVO, and GoPay transfers
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— strictly to complete your transactions. Any third-party service that receives your data under our agreements is required to handle it according to standards consistent with this policy. If you are in Surabaya or anywhere else in Indonesia, your data rights and our obligations depend on
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local law and eligible-region rules, which we aim to honour in full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on win37

These questions cover what we typically hear from account holders about how their personal information is collected, stored, and managed. If your question is not here, reach our support team through the channels listed above.

We collect your name, contact details, and any e-wallet identifier you provide — for example, your DANA or OVO account number — to verify your identity and process transactions correctly.

We share data only with payment processors that handle DANA, OVO, and GoPay transfers on your behalf. We do not sell personal data to marketers or unrelated third parties.

Log in and submit a request through the Help section, or contact support by live chat or email. We will confirm what data is stored on your registered profile.

Yes. Submit a deletion request via support. We will remove data that is not required by applicable local law or financial record obligations in eligible regions where your account was used.

Cookies keep your session active and save account preferences. You can adjust or block cookies in your browser settings; some account features may not work correctly if essential cookies are disabled.

Transaction data — including DANA, OVO, and GoPay deposit and withdrawal records — is kept for as long as your account is active and for the period local law in eligible regions requires after closure.

How win37 Handles Your Account and Personal Data

How to Reach Us About Your Privacy

Data Handling, Cookies, and Account Security

Encryption in Transit

Cookie Management

Account Access Logs

Data Retention Policy

Common Questions About Your Data on win37

01 What personal data does win37 collect when I register?

02 Does win37 share my data with third parties?

03 How can I see the data win37 holds on my account?

04 Can I ask win37 to delete my account data?

05 How does win37 use cookies and can I turn them off?

06 How long does win37 keep my transaction records?

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