Reference

Your Rights and Our Terms on win37

This page sets out the legal terms that govern your use of win37, including how we handle your account data, what rules apply to access, and where you can reach us when you have questions.

Account TermsPrivacy & DataDANA · OVO · GoPay Wallet RulesJurisdiction NoticeContact & Requests
win37 Your Rights and Our Terms on win37
ACCOUNT SECURITY

How We Protect Your Data and Account

Data Handling

We store only the account and transaction data needed to operate your wallet and process DANA, OVO, or GoPay payments. Data is encrypted at rest and in transit using SSL, and access is restricted to authorised staff.

Cookie Policy

win37 uses session and preference cookies to keep you logged in and remember your lobby settings. You can manage cookie preferences through your browser settings; disabling them may affect account functionality.

Account Security

Every login triggers an OTP verification to your registered mobile number. If you notice unrecognised activity, use the Lock Account option in settings immediately and contact support to review your session history.

Data Requests

You have the right to request a copy of the personal data we hold, ask for corrections, or request deletion where local law permits. Submit these requests through live chat or email and we will process them promptly.

LEGAL CONTACT

Reach Us for Policy Questions

Live Chat Our support team is available around the clock via live chat on the win37 site. For legal or account queries, select the Account & Policy topic when you open the chat window.
Email Support Send detailed legal requests — data access, account closure, or policy clarification — to our support email. We aim to respond within one business day for Indonesia-based accounts.
In-App Help Open the Help section inside your win37 account on mobile or desktop. From there you can submit a formal request about your data, wallet records, or account history directly.

Common Legal Questions Answered

We collect your name, contact details, and the wallet identifiers you link — such as your DANA, OVO, or GoPay account number — to process transactions and verify your identity as required.

Yes. Submit a data access request through live chat or our support email. We will compile your account and transaction records and send them to your registered contact within a reasonable timeframe.

Contact support via live chat or email and request account closure. We will process the closure and remove personal data where local law and our retention obligations permit, then confirm the outcome to you.

We share data only where necessary to process a payment through DANA, OVO, or GoPay, or where required by a lawful authority. We do not sell your data or share it for marketing purposes.

Access depends on local law and the eligible regions we serve. Players in Surabaya and other parts of Indonesia should confirm that online gaming is permitted under their local regulations before opening an account.

Any remaining balance linked to your DANA, OVO, or GoPay wallet will be returned via the same payment method used for your last deposit, subject to identity verification and our standard withdrawal process.